# MatFlow FAQ

### Will MatFlow make me a better martial artist?

No… you'll still need private lessons for that. But here's what MatFlow can do for you: it runs your desk for you, answers missed calls while you're away, follows up with new inquiries, books trial classes, sends reminders, chases failed payments, collects reviews, and manages your member communication. Set it up once. Runs 24/7.

### Which plan should I start with?

If you answer your own phone, start with Pro Annual — $229/mo, plus all the support and guarantees you get. 24/7 voice receptionist that makes you money even while you're away from the phone. If you already have someone handling calls (and you love paying them), go Standard Annual — $149/mo — and MatFlow still runs the rest of your gym on autopilot. Either way, it's a dollar.

### It's a dollar.

Your first month on any plan is a dollar. The best, easiest-to-use tools for gym owners and nothing else. Cancel anytime in your first month and you only paid a dollar.

### I'm a grown adult and I've somehow never touched a computer before.

It's okay that you're an adult and that you've never touched a computer before. Annual plans include full setup done for you — heavily hand-guided, one-on-one with our support team. Monthly plans: short System Training videos walk you through setup in an afternoon. If you can send a text, you can use MatFlow.

### What if it doesn't work for me?

All annual plans come with a Win Your Money Back guarantee. If MatFlow doesn't book you 5 new trial class students in your first 30 days after going live, we give you a full month back. Plus every plan is $1 your first month — cancel in month one, you only paid a dollar.

### What if I track all my members on something else?

Yes. There are multiple ways to transfer members from existing software on your own. If you sign up with any plan, the MatFlow support team handles your entire member migration for you — contacts, stages, custom fields, tags, the works. Done on a 1-hour call.

### How long will it take to set up?

About 30 minutes of clicking. That's your part. Fill out a couple of forms, wait a few days for the phone carriers to approve them, then never think about it again. On monthly plans, our System Training videos walk you through every step like you're a baby. On annual plans, our MatFlow support team hops on a call and hand-holds you through the whole process so you never have to second-guess if you're doing it right. Either way, you're fully live within a couple of days.

### Video library?

Yes. Every plan comes with a complete video library, so you never have to guess. Videos cover everything — tweaking the wording on one of your automated messages, setting up your trial class form, editing what a new student receives the moment they book. Every automation in MatFlow, every message, every follow-up, yours to customize. Videos for every corner of the system. No guesswork.